Terms of Service
Updated: 10 July 2026
These are the terms on which we provide access to the iBrain platform. The document is short and to the point. The full contract with all annexes opens when you sign up in your account; here we have gathered the essentials worth knowing before you start.
Draft. This document is prepared for the website based on the platform's full offer and is reviewed by a lawyer in the Kyrgyz Republic before publication. The entrepreneur's details replace the [TODO] markers.
1. What the contract is about
Individual Entrepreneur [TODO: full name] (Kyrgyz Republic), TIN [TODO: TIN], offers any suitable customer to conclude a contract for access to the iBrain platform. iBrain is a cloud system for managing the learning process: courses, students, groups, schedule, grades, attendance, payments, analytics. We provide the tool, and you run the learning process.
A customer is a school, learning center, college, university, tutor, or other party that takes out a subscription and owns a school account on the platform. A user is a person with an account inside such a workspace: owner, administrator, teacher, or student.
iBrain is not an educational institution. We do not provide educational services, do not grade on your behalf, and do not process your students' payments through us. The built-in payment log is your internal tool; students' money does not pass through us.
2. How the contract is concluded
You leave a request, we create a school account and send an invitation to the owner's email. The contract is considered concluded when you do any of these: activate the account by invitation, start using the platform, or pay an invoice. That is the acceptance of the offer; a separate paper signature is not needed.
Actions in your account after signing in count as your simple electronic signature under the Law of the Kyrgyz Republic "On Electronic Signature" No. 128 of 19 July 2017. The platform logs (date, time, account) confirm these actions.
3. Trial period
A new customer gets free trial access (the Trial plan) for 14 calendar days with limited quotas. No card is required. If a paid plan is not paid for by the end of the trial, access may be limited. Data entered during the trial is kept for at least 30 calendar days after access is limited. The trial is given to one customer once.
4. Plans and payment
The price depends on the chosen plan and period. Current plans, quotas, and prices are always published on the pricing page and in your account; they take priority. Prices for residents of the Kyrgyz Republic are shown in soms (KGS).
The subscription is paid in full in advance for the billing period. You can pay by QR code from any bank in the Kyrgyz Republic, by bank transfer using our details, and by other methods available in your account. An annual subscription costs the same as ten months (two months free compared with twelve).
We may change the set and prices of plans with at least 30 calendar days' notice. This does not affect an already paid period.
5. Cancellation and refunds
You can cancel the subscription at any time by writing to us from your registered email or through your account. Access ends on the date you specify.
30-day money-back guarantee. On your first payment for a paid plan you may cancel within 30 calendar days of activation and get a full refund with no reason required. The guarantee is given once.
A pro-rata refund for the unused days of a paid period is made if the contract is terminated through our fault, if we discontinue the platform, or if you disagree with worsening changes to the terms. In other cases, including cancellation on your initiative outside the 30-day guarantee, paid amounts are not refunded. A refund is made within 10 business days to the account the payment came from.
6. Service availability and support
We make reasonable efforts to keep the platform available around the clock and target availability of 99.0 percent per month, excluding planned maintenance. This is a target, not a guarantee with financial liability; a separate service level agreement is concluded only for higher plans.
We carry out planned maintenance where possible during low-load hours and give at least 24 hours' notice. Support works on weekdays from 09:00 to 18:00 Bishkek time (UTC+6). The target response time depends on the plan.
7. What you may not do
By using the platform you agree not to resell or hand access to third parties outside your organization, not to reverse-engineer or copy the code and design, not to bypass technical limits, not to upload malicious or illegal content, and not to build a competing product on the platform. The customer is responsible for the actions of its users.
8. Data and personal data
Account and billing data (name, email, phone, payments) is held by iBrain as the operator. The learning data you enter (grades, attendance, homework, notes) belongs to you as the holder, and we process it on your instructions. The customer must have a lawful basis for the data it uploads, including consent from students and, for children under 14, consent from their legal representatives. Details are in the data processing annex and in the platform's privacy policy.
9. Liability
Our total liability under the contract is limited to the amount you actually paid for three months of subscription before the event that gave rise to the claim. Neither party is liable for the other party's indirect losses or lost profit to the maximum extent allowed by law. These limits do not apply where liability cannot be limited by law.
10. Law and disputes
The law of the Kyrgyz Republic applies to the contract. Before court, the parties must exchange written claims with a 30 calendar day response time. If no agreement is reached, the dispute is heard by the court at the contractor's location, unless the law requires otherwise. The contract is drawn up in Russian; translations are provided for convenience, and the Russian version prevails.
11. Details
Individual Entrepreneur [TODO: full name]. TIN [TODO: TIN]. Address [TODO: address]. Email [TODO: general email]. Support [TODO: support email]. Phone [TODO: phone].